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Returns & Exchanges
All sales are final. Fichier Caché does not accept returns or exchanges.If your order arrived to you damaged, feel free to contact us and we will be sure to get back to you promptly. 

Product Availability
Although availability may be indicated on the site, we cannot guarantee product availability and products, therefore, may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order.

Shipping and Delivery
Orders will be shipped within 10 business days of placing an order, although most orders will be shipped within 2 to 3 business days. Depending on location, delivery can take up to 12 business days after being handed over to the courier service that serves your destination. Orders Destined for the US and Canada Shipping costs to the US $13.00 and Canada $20.00 are shipped USPS Priority Mail. Import customs duties, fees, and local taxes are the responsibility of the receiver. 

If you are located in Palestine, please contact us before placing an order so that we may verify with our courier service that delivery to your address is possible. Shipping costs to Europe, and the Middle East vary depending on location and weight. Orders are shipped either USPS First Class International or UPS Standard. Import customs duties, fees, and local taxes are the responsibility of the receiver. 

For customers based outside of Tunisia, we currently support the following different payment options:

  • PayPal
  • Visa
  • Mastercard 
  • American Express
  • Discover
  • Apple Pay
  • Google Pay
  • Shop Pay

Please feel free to reach out to via Instagram direct message or via email should you have any questions or concerns:

contact.fichiercache@gmail.com